Playbook · Guide

Choose the first pilot.

The first pilot should answer a business question. Pick a scope small enough to inspect and important enough that someone will use the result.

01 · Describe the current work

Write down the trigger, inputs, steps, output, and person who uses that output. Observe a few real examples. Note where time is spent and where mistakes are corrected.

02 · Name one useful result

Choose a concrete outcome: a reviewed draft, an exception queue, or a source-backed answer. Identify what a person must verify before the output is used.

03 · Check the inputs

Find out whether the required information is available, current, and permitted for this use. Assign a source owner. A missing input should become an explicit question, not a guessed fact.

04 · Choose a simple approach

Anthropic’s agent design guidance recommends starting with a simple solution and adding complexity when the task warrants it. For a first pilot, map the fixed steps before deciding whether an autonomous agent is useful.

05 · Define the decision

Agree on what would justify continuing, changing, or stopping. Include review effort and operating cost. Make the pilot owner responsible for bringing that evidence to a decision.

The useful question

Make it testable.

Pilot brief: process · owner · inputs · deliverable · review point · baseline · success criteria.

Further reading

Anthropic · Building effective agents

These resources inform the implementation approach. The business concepts and pilot suggestions are original editorial starting points.

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